NOTICE OF THEFT INVOLVING PERSONAL INFORMATION OF FIRST STATE FINANCIAL CUSTOMERS
On November 17, 2018, an individual broke into the vehicle of First State Financial insurance and financial advisor, Jeremy Mumm, while it was briefly parked and stole an encrypted laptop and an unencrypted flash drive that contained personal information of Mr. Mumm's clients. First State Financial was immediately notified and a police report was filed regarding the incident.
What Individuals and Information was Impacted?
Impacted individuals include customers receiving individual financial and/or insurance services and individuals participating in certain employer-sponsored group health plans enrolled with the insurer by Mr. Mumm. The information included name, address on file and Social Security number. For some individuals, the information may also have included date of birth, medical history, policy number and financial information such as bank account number and/or credit card information.
First State Financial sent letters to all impacted individuals for whom First State Financial could obtain a current address. The letter informed individuals of their specific information that was included.
What is First State Financial doing to address this situation?
First State Financial is committed to doing everything we can to protect our customers' privacy. We are taking remedial measures to ensure that a similar incident does not happen again and will be conducting re-education to our employees regarding privacy and security practices. While we have no evidence that any of the data related to this unauthorized disclosure has been used inappropriately, we also want to assure our customers we are taking appropriate precautionary measures to help protect our customers' financial security and alleviate concerns. As a safeguard, we have arranged for impacted individuals to enroll, at no cost, in an online, three-bureau credit monitoring service (myTrueIdentity) for one year provided by TransUnion Interactive, a subsidiary of TransUnion,® one of the three nationwide credit reporting companies. Below is additional information about other precautionary measures affected individuals can take, including placing a fraud alert and/or security freeze on credit files and obtaining a free credit report. We encourage impacted individuals to take the precautionary measures in this notice.
To learn if you were impacted by this theft, or if you have questions or concerns about this incident, we have established a confidential, toll-free hotline with a dedicated call center (Epiq) that is staffed with professionals familiar with this incident who can assist you with questions and steps you can take to protect yourself against identity theft and fraud. The hotline is available at 1-877-231-1356, Monday through Friday, from 8 am – 8 pm Central Standard Time.
While Epiq should be able to provide thorough assistance, customers may still feel the need to speak with First State Financial regarding this incident. If so, please call Jeremy Mumm at 402-858-1717 from 8am to 5pm Central Standard Time, Monday through Friday.
+++ADDITIONAL PRIVACY SAFEGUARDS INFORMATION+++
Fraud Alert Information
Whether or not you enroll in credit monitoring, we recommend that you place a “Fraud Alert” on your credit file. Fraud Alert messages notify potential credit grantors to verify your identification before extending credit in your name in case someone is using your information without your consent. A Fraud Alert can make it more difficult for someone to get credit in your name; however, please be aware that it also may delay your ability to obtain credit. Call only one of the following three nationwide credit reporting companies to place your Fraud Alert: TransUnion, Equifax, or Experian. As soon as the credit reporting company confirms your Fraud Alert, they will also forward your alert request to the other two nationwide credit reporting companies so you do not need to contact each of them separately. The contact information for the three nationwide credit reporting companies is:
PO Box 740256
Atlanta, GA 30374 www.equifax.com
PO Box 2000
Chester, PA 19016 www.transunion.com/fraud
PO Box 9554
Allen, TX 75013 www.experian.com
Free Credit Report Information
Under federal law, you are also entitled to one free credit report once every 12 months from each of the above three major nationwide credit reporting companies. Call 1-877-322-8228 or make a request online at www.annualcreditreport.com.
Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Victim information sometimes is held for use or shared among a group of thieves at different times. Checking your credit reports periodically can help you spot problems and address them quickly.
If you find suspicious activity on your credit reports or have reason to believe your information is being misused, call your local law enforcement agency and file a police report. Get a copy of the report; many creditors want the information it contains to absolve you of the fraudulent debts. You also should file a complaint with the Federal Trade Commission (FTC) at www.identitytheft.gov or at 1-877-ID-THEFT (1-877-438-4338). Your complaint will be added to the FTC’s Identity Theft Data Clearinghouse, where it will be accessible to law enforcers for their investigations. Also visit the FTC’s website at www.ftc.gov/idtheft to review their free identity theft resources such as their comprehensive step-by-step guide “Identity Theft - A Recovery Plan”.
Security Freeze Information
You can request a “Security Freeze” on your credit file by sending a request in writing, by mail, to each of the three nationwide credit reporting companies. When a Security Freeze is added to your credit report, all third parties, such as credit lenders or other companies, whose use is not exempt under law will not be able to access your credit report without your consent. The Security Freeze may delay, interfere with or prohibit the timely approval of any subsequent request or application you make that involves access to your credit report. This may include, but is not limited to, new loans, credit, mortgages, insurance, rental housing, employment, investments, licenses, cellular phone service, utility service, digital signature service, Internet credit card transactions and extension of credit at point of sale. There may be a fee for placing, temporarily lifting, or removing a Security Freeze with each of the nationwide consumer reporting companies, although that fee is waived if you send the credit reporting company proof of eligibility by mailing a copy of a valid identity theft report, or other valid report from a law enforcement agency to show you are a victim of identity theft and are eligible for free Security Freeze services.
To place a Security Freeze on your credit files at all three nationwide credit reporting companies, write to the addresses below and include the following information:
Equifax Security Freeze
PO Box 105788
Atlanta, GA 30348 https://www.freeze.equifax.com
TransUnion Security Freeze
PO Box 2000
Chester, PA 19016 http://transunion.com/freeze
Experian Security Freeze
PO Box 9554
Allen, TX 75013 http://experian.com/freeze
Within 5 business days of receiving your request for a security freeze, the consumer credit reporting company will provide you with a personal identification number (PIN) or password to use if you choose to remove the freeze on your consumer credit report or to authorize the release of your consumer credit report to a specific party or for a specified period of time after the freeze is in place.
Financial Advisor is a registered representative of and offers securities through Securities Amria, Inc. Member FINRA/SIPC. Advisory services offered through Securities America Advisors Inc., Jeremy Mumm, Financial advisor. First State Financial Services and Securities America are not affiliated.
* Not FDIC insured *No bankguarantee *May lose value *Not a deposit *Not insured by any Federal Government Agency